Perception of Support and Skills for Compulsory Teleworking of Public Servants

https://doi.org/10.5935/rpot/2024.25092

Abstract

Compulsory teleworking experienced during the COVID-19 pandemic required adaptations and different types of support from legal organizations. This mixed-nature research evidenced the skills related to non face-to-face work and the perceptions of support of public servants in the judiciary in the south of Brasil. A total of 1,203 workers participated (60.4% women), who responded to a demographic/occupational questionnaire and self-report instruments, and 15 individuals (nine women) participated in two focus groups. High scores for teleworking skills were found (hard and soft skills); however, scores for social and managerial support were average, and for organizational support, low. Qualitative results showed that employees perceived social support from colleagues and management, although many reported a lack of management support, as well as verbalizing precarious material and procedural conditions for carrying out their activities. Future interventions such as training involving leaders can optimize labor resources and personal resources.

Keywords: teleworking, teleworking skills, support.