Sociodemographic and Occupational Factors Associated with Burnout Syndrome in Motorcycle Delivery Riders
Abstract
The Covid-19 pandemic has intensified the precariousness of informal work conditions, particularly in delivery services. Considering the lack of research on burnout among motorcycle delivery riders, this study investigated the associations between sociodemographic and occupational factors, particularly the quality of working life (QWL), and burnout syndrome in this target population. A sample of 101 riders in three cities in Minas Gerais responded to three instruments: the Burnout Syndrome Inventory, Quality of Working Life Questionnaire, and Sociodemographic and Occupational Questionnaire. The results indicated a high prevalence (24.8%) of the syndrome in the sample. The group affected by burnout showed significantly poorer overall QWL and in the physical, psychological, personal, and professional domains compared to the group not affected. The data highlights the need for better prepared among companies in the service sector for strategies to prevent, identify and treat burnout syndrome among their employees.
Keywords: Burnout, quality of work life, informal work.
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