Incivilidade, Silenciamento e Cancelamento  em uma Instituição Federal de Ensino Superior

Bianca Cristina da Silva Janssens; Luís Flávio Chaves Anunciação; Larisse Caroline Ferreira de Castro; Thomas Eichenberg Krahe

Incivility, Silencing, and Canceling at a University

Authors

Bianca Cristina da Silva Janssens Pontifical Catholic University of Rio de Janeiro - PUC-Rio, Rio de Janeiro, RJ, Brazil https://orcid.org/0000-0001-8919-4902
Luís Flávio Anunciação Pontifical Catholic University of Rio de Janeiro - PUC-Rio, Rio de Janeiro, RJ, Brazil https://orcid.org/0000-0001-5303-5782
Larisse Caroline Ferreira de Castro Rio de Janeiro Federal Institute of Education, Science and Technology (IFRJ), Rio de Janeiro, RJ, Brazil https://orcid.org/0000-0002-7437-3286
Thomas Krahe Pontifical Catholic University of Rio de Janeiro - PUC-Rio, Rio de Janeiro, RJ, Brazil https://orcid.org/0000-0002-4686-9284

Abstract

Incivility in relationships in the workplace is a form of micro-violence that negatively affects coexistence between workers and causes several losses for institutions. This study aims to present exploratory research to understand the social phenomena of incivility and care in relationships in a public higher education institution (IFES), from the perspective of 63 participants including teachers, technical-administrative staff, and outsourced workers. To this end, a questionnaire was constructed with 17 semi-structured questions, the results of which were obtained using the IraMuTeQ software, version 0.7, alpha 2, and Bardin's content analysis. The data presented the terms silence, silencing, and cancellation as hidden facets of incivility. Regarding silencing and cancellation, no positive points were found, but regarding the concept of silence, the importance of its presence in moments of speaking and listening can be observed. In the discussion of the results, excerpts from the speeches are presented for greater understanding of these phenomena. In conclusion, we understand the need for greater debates on interpersonal relationships and their consequences in IFES.

Keywords: incivility, organizational silence, cancellation.

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Published

2024-12-18

Issue

Vol. 24 No. contínuo (2024): Volume 24

Section

Empirical Research Reports

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