Telework in Times of Crisis: Redesign as Imperative for Performance and Well-Being at Work

Authors

Abstract

The present study aimed to characterize the impact of compulsory telework on the performance and wellbeing of teleworkers regarding psychological needs and work redesign. Thirty-three civil servants — students of the telework management course— participated. The corpus gathered 4,261 words analyzed with Iramuteq support. "Telework" and "Work-Task" were the main communities in the co-occurrence tree. Five classes emerged: Work-Family Reconciliation, Virtual Communication, Communication Tools, Relationship, and Work Redesign. The basic psychological need for relationship and the communication performance dimension were the most affected, making relationship and task redesign the main targets of redesign actions. In summary, telecommuting in the context of the crisis has positioned redesign as a collective process that must combine efforts by organizations and workers in order to guarantee both work performance and the wellbeing of teleworkers.

Keywords: telework, work redesign, pandemic.

Author Biographies

Lilia Vianna, University Salgado de Oliveira (UNIVERSO), Brazil

Master's student in Social Psychology at the Salgado de Oliveira University - UNIVERSO. Teacher at the TRT Server School of the 1st Region - ESACS. Graduated in Law from the Law School of Campos dos Goytacazes-RJ.

Elisa Maria Barbosa de Amorim Ribeiro, University Salgado de Oliveira (UNIVERSO), Brazil

Graduated in Psychology from the Federal University of Bahia (2002); Master's in Social and Work Psychology from the Federal University of Bahia (2006); PhD in Social and Work Psychology from the Federal University of Bahia (2015). Specialization in Work Management and Health Education from the Federal University of Rio Grande do Norte (2014). Professor of the Postgraduate Program in Social Psychology at Universidade Salgado de Oliveira. Professor at the undergraduate course in Psychology at the University of Vale do Paraíba. She develops research in the Analysis of Inter-institutional and Intra-institutional Social Networks in organizational contexts and in contexts of public policy implementation. Teaching experience in research methodology, organizational and work psychology, social psychology and psychological assessment. Permanent member of the ANPEPP Group on Organizational Culture and Occupational Health. Collaborator of the CNPQ research groups: Individual, Organizations and Work: psychosocial processes (UFBA) and; Cognitive Analysis, Computational Modeling and Knowledge Diffusion (UESB). Reviewer of national journals: Brazilian Journal of Organizational and Work Psychology; Psychology: Theory and Research and; UNIVAP Magazine.

Luciana Mourão, University Salgado de Oliveira (UNIVERSO), Brazil; Rio de Janeiro State University (UERJ), Brazil

PhD in Psychology from the University of Brasília with a post-doctoral internship at the University Institute of Lisbon. Professor at the Graduate Program in Psychology at Universidade Salgado de Oliveira and Visiting Professor at UERJ. Researcher CNPq and FAPERJ. Coordinator of Aprimora - Center for Studies in Career and Professional Development.

Hugo Sandall, University Salgado de Oliveira (UNIVERSO), Brazil

Doctoral student in Psychology at Universidade Salgado de Oliveira, Master in Behavioral Sciences at Universidade de Brasília and Psychologist at Universidade Federal Fluminense. He develops research in the area of Work Performance and Consumer Behavior from the perspective of Behavior Analysis. It investigates customer satisfaction and employee engagement in applied contexts. Working in companies, he has been promoting the integration between academia and the market, enabling the application of scientific techniques in organizations.

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Published

2023-01-01

Issue

Vol. 23 No. 1 (2023): rPOT N1/2023

Section

Articles

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