Factors Associated with Occupational Stress in the SAMU 192 Regulation in Goiás

https://doi.org/10.5935/rpot/e26122

Abstract

Professionals from SAMU 192 Regulation Centers face occupational stress risks, but stressor factors in this environment are poorly explored. This cross-sectional analytical study analyzed stress in 85 professionals from Goiás, using a sociodemographic/occupational questionnaire and the New Job Stress Scale (NJSS). Multiple linear regression identified associated factors in four domains: (i) Work Overload: medical degree, Medical Regulator, longer SAMU tenure, longer rest intervals, day/night and night shifts, fewer daily calls and prank calls; (ii) Role Expectation Conflict: female gender, medical degree, longer work experience, Radio-Operator and Medical Regulation Assistant Telephonist (TARM); (iii) Work-Life Balance: non-medical degree, initial training, older age, longer rest intervals; (iv) Social Support: younger age, medical degree, higher family income, physical activity, psychiatric diagnosis, Medical Regulator and TARM, day/night and night shifts, continuing education. The findings demonstrate stress multifactoriality and support targeted organizational interventions.