The Evaluability of Training at the Individual, Organization, and Society Levels: An Analysis at a Banking Institution

https://doi.org/10.5935/rpot/2024.24632

Abstract

Training evaluation at the individual level has been the subject of research for the past 50 years. However, advances at the levels of organization and society are still complex given the multidimensionality of the phenomenon. This study aims to identify the evaluability of training at the three levels, using logical models associated with integrated and systemic evaluation models. This research was carried out in a banking institution, which provided three training courses aimed at implementing public policies on the use of renewable energy, encouraging family farming and low carbon emissions. A consensual qualitative approach was adopted, using documentary and human sources of information. Interviews were carried out with 16 people (managers, developers, and training graduates) using two semi structured interview scripts. The results indicated that training to encourage family farming showed greater potential for generating organizational and societal results. The use of multiple training evaluability criteria at the organizational level proved to be effective.

Keywords: Training evaluation levels, training evaluability, training evaluation models